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We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
All deliveries should be checked immediately. If there are any damages or shortages these must be reported immediately on the same day. . We make every effort to dispatch your goods on the date agreed. We can not be held responsible for goods being delayed, or any sub-sequential losses incurred once they have left our premise
We offer a 28 day return policy. You can return your order within this time for a full refund.
We are committed to customer service. If you have purchased any items you no longer require then you can return them for a full refund. This does not include printed items or underwear. Goods must be in the same condition as they were received in.
To return your items please contact us directly by e-mail, making sure you have your order number. Please note we do not pay for return postage and it is your responsibility to ensure the items reach us. We will refund the original delivery charge if you are returning your whole, complete order. Part returns will only be refunded for the garments received.
If you have received the wrong items or faulty items please contact us and we will raise a collection and send the correct items out to you. Please check your items before decorating or altering. We will not accept any items that have been decorated or altered under any circumstances.
Your UK statutory rights are not affected by our returns policy.
Purchase Of Products
When you place an order on our website we shall email you an acknowledgement. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock Our inability to obtain authorization of payment The identification of an error within the product information, including price or promotion If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
We make every effort to dispatch your goods on the date agreed. We can not be held responsible for goods being delayed, or any sub-sequential losses incurred once they have left our premises.
All rights, including copyright, in this website are owned by or licensed The Crescent Community Venue. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Crescent Community Venue. We have taken every care in the preparation of the content of this website.
To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provision.
If you have any questions about this policy, you can contact us by email, telephone or through the quote enquiry link. Details are available on the website. What Information Do We Collect?
- In accordance with the Data Protection Act 1998 we will use your information lawfully.
- When you order from us, we collect your name, billing address, shipping address, email address, and phone number. Your credit card information is held securely by our shopping cart providers, PayPal.com and WooCommerce We also gather information on any third party who may receive any item you send them (this includes the person’s name and address) and we will retain a record of your purchases.
- We do NOT store your credit card information on our website or keep your credit card details in our office – details are held securely in an encrypted format by PayPal.com and WooCommerce.